We take our clients' financial privacy very seriously. During the course of processing your application, we accumulate non-public personal financial information from you and from other sources about your income, your assets, and your credit history in order to allow a lender to make an informed decision about granting you credit. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

We collect nonpublic information about you from the following sources: (i) information we receive from you on applications or other forms; (ii) information about your transactions with us, our affiliates, or others; and (iii) information we receive from a consumer reporting agency.

We do not disclose any nonpublic information about our customers or former customers to any third party, except as permitted by law.

Information We Collect

When you visit this site, we may collect certain types of information from you, such as information you voluntarily provide via forms, applications, etc. We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your computer and operating systems, such as your Internet Protocol (IP) address, domain name and system configuration and settings.

Individualized Password

When you sign up for online access to loan related information, you are asked to create your own username and password to access information related to your loan file. This information is encrypted during transmission. We allow you to select your own personal username (email address) to sign on. We strongly recommend that you use your own email address and not a shared email address that may be accessed by multiple parties.

Security Questions

Your originator may ask you to set up four security questions and answers, as well as a phrase and site image that will be associated with your account. If we ever need to confirm your identity, your correct answers to the security questions in conjunction with the phrase and site image will help us verify your identity.

Cookies

'Cookies' are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer's hard drive. Ellie Mae may set and access cookies on your computer to track and store identifying information about you. We also may gather information about you using cookie technology. For example, Ellie Mae may assign a cookie to you to limit the amount of times you see particular information. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you. We encode our cookies so that only we can interpret the information stored in them.

Timed log-off

This website will automatically log you off after 20 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer.

Firewall

Ellie Mae's computer systems are protected 24 hours a day by a powerful firewall that blocks unauthorized entry.

Encryption

From the moment account information leaves your computer to the time it enters Ellie Mae's system, all online access is encrypted.

During any exchange of sensitive loan information or documents, our 128-bit encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. Ellie Mae servers possess the formulas required 'to turn this code back into meaningful information for processing.

Any Web address beginning with "https://..." indicates the page you are viewing uses encryption. The "s" stands for "secured."

Constant surveillance

Ellie Mae's security team maintains and monitors our security systems to help ensure that your accounts are safe and secure.